To Whom it may concern; I have been very patient, when you sold me internet you told me I could get 8 mb down, when I installed your service I got less than 1mb down and was told it was a fiber cut. When it continued to the next day, I am told I can't have 8 mb, only 6, which I'm fine with, but since the start of this service my modem will just drop connection, all the lights still show its connected, but no devices will connect to then internet. Modem replaced on last tech call, still having same issue, I think its time to get someone a little higher up the chain to tell me why this is happening and why I haven't gotten my 6 mb down in over a week. Your killing my productivity, which includes job hunting, and do you know how bad it sucks to be half-way through an online application (45 minutes worth) to have the internet go down and have to start all over! So please someone find out why I am having all these problems, give me a straight answer, and lets work together to get it right the first time.
I wish I could say that I was able to post this in one try, but no, modem just had to be reset...again (4th time today).
The Geeky Mac Daddy (not the pimp, the Macintosh)